Privacy Policy
This Privacy Policy explains how 3-102-968074 Limitada, trading as Arctic Crown (“Arctic Crown”, “we”, “us”, “our”), collects, uses, shares and protects your personal data when you visit or use arctic-crown.com and our related services (the “Services”).
Operator: 3-102-968074 Limitada · La Ceiba Street, House No. 400, San Rafael de Escazú, San José, 10203, Costa Rica · Contact: admin@weareconcorde.com
1. Who this policy applies to
This policy applies to players, website visitors and account applicants. You must be at least 18 years old (or the legal age of majority in your jurisdiction, whichever is higher) to use the Services.
2. Personal data we collect
- Account & registration data — name, username, email, phone number, date of birth, country and address.
- Identity & verification (KYC) data — government ID, proof of address, and documents required to meet our legal, anti-money-laundering (AML) and responsible-gaming obligations.
- Financial & transaction data — deposits, withdrawals, payment method details, wallet information and gameplay/transaction history.
- Technical & usage data — IP address, device and browser information, cookies, and how you interact with the Services.
- Communications — messages you send us and your marketing preferences.
3. How and why we use your data
- To create and operate your account and provide the Services.
- To verify your identity and age and to comply with KYC, AML and licensing requirements.
- To process deposits, withdrawals and payments.
- To support responsible gaming (limits, time-outs, self-exclusion) and player protection.
- To prevent fraud, protect the security of the platform and enforce our terms.
- To send service messages and, where you have consented, marketing communications.
- To comply with legal, regulatory and law-enforcement obligations.
4. Legal bases for processing
We process personal data on the bases of: performance of our contract with you; compliance with legal and regulatory obligations; our legitimate interests in operating, securing and improving the Services; and your consent (for example, for marketing), which you may withdraw at any time.
5. Cookies
We use cookies and similar technologies to operate the site, remember preferences, and analyse usage. You can manage cookies through your browser settings; disabling some cookies may affect functionality.
6. Sharing your data
We share personal data only as necessary with: identity-verification and payment-service providers; fraud-prevention and security partners; technology and hosting providers acting on our behalf; and regulators, auditors or authorities where required by law. We do not sell your personal data.
7. International transfers
Your data may be processed in countries other than your own. Where it is transferred internationally, we take steps to ensure an appropriate level of protection in accordance with applicable law.
8. Data retention
We retain personal data for as long as your account is active and thereafter for the periods required to meet our legal, regulatory, tax and AML obligations, after which it is deleted or anonymised.
9. Security
We use technical and organisational measures, including encryption and access controls, to protect your personal data against unauthorised access, loss or misuse.
10. Your rights
Subject to applicable law and our legal retention obligations, you may request access to, correction of, deletion of, or restriction of your personal data; object to certain processing; request portability; and withdraw consent. To exercise these rights, contact admin@weareconcorde.com.
11. Children
The Services are strictly for adults (18+). We do not knowingly collect data from anyone under the legal age and will close any account found to belong to a minor.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the latest version, and material changes will be notified where required.
13. Contact us
For any privacy question or request, contact us at admin@weareconcorde.com.