Terms of Service

1. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction, whichever is higher) and legally permitted to participate in online gaming where you are located. It is your responsibility to ensure that using the Services is lawful in your jurisdiction. Access from restricted or prohibited territories is not permitted.

2. Your account

• You may hold only one account and must provide accurate, complete and current information.
• You are responsible for keeping your login credentials secure and for all activity on your account.
• We may require identity, age and address verification (KYC) before allowing play, deposits or withdrawals, and at any time thereafter as part of our legal and anti-money-laundering obligations.

3. Deposits, withdrawals & currency

Deposits and withdrawals are processed through our supported payment methods and are subject to verification, minimum and maximum limits, and applicable processing times. We may withhold or reverse transactions where required for verification, security, or legal or regulatory reasons.

4. Bonuses & promotions

All bonuses and promotions are subject to their own specific terms, including wagering requirements, eligible games, maximum bets and expiry. Bonuses may not be abused; we reserve the right to withdraw a bonus or winnings obtained through abuse or breach of these Terms.

5. Responsible gaming

We are committed to responsible gaming. Tools such as deposit limits, loss limits, time-outs and self-exclusion may be available to help you stay in control. Gambling should be for entertainment only — never bet more than you can afford to lose. If you feel your gambling is becoming a problem, please seek support.

6. Fair play & prohibited conduct

• No fraud, collusion, cheating, use of prohibited software, or exploitation of errors or malfunctions.
• No multiple accounts, and no use of the Services on behalf of another person.
• No money laundering or use of funds derived from unlawful activity.

We may suspend or close accounts and void transactions where we reasonably suspect prohibited conduct.

7. Games & software

The Services and games are provided “as is”. In the event of a malfunction, affected plays and payouts are void. We may add, modify, suspend or remove games, features or functionality at any time.

8. Intellectual property

All content, trademarks, logos, software and materials on the Services are owned by or licensed to us and may not be used without our prior written permission.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from your use of the Services, and our total liability is limited as permitted by applicable law. Nothing in these Terms excludes liability that cannot be excluded by law.

10. Suspension & termination

We may suspend, restrict or terminate your account or access to the Services where you breach these Terms, where required by law or our regulators, or to protect the security or integrity of the platform.

11. Complaints & disputes

If you have a complaint, please contact us at admin@weareconcorde.com and we will aim to resolve it promptly. Our records will, in the absence of manifest error, be treated as authoritative for transactions and gameplay.

12. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above reflects the latest version, and continued use of the Services after changes take effect constitutes acceptance.

13. Contact

3-102-968074 Limitada (Arctic Crown) · La Ceiba Street, House No. 400, San Rafael de Escazú, San José, 10203, Costa Rica · admin@weareconcorde.com